He went bankrupt three occasions, but one post changed all the things: the story of the “iPhone king” – 08/05/2022

How lengthy does it take to construct an empire? Or on this case, a kingdom? It took 15 years and three bankruptcies for 35-12 months-outdated businessman Wissam Mohamed Ati, who grew to become the “iPhone king”. He even tried to promote denims.

Success additionally got here with technical help for Apple. From a small field in Santa Ifigenia that opened in 2013, it has expanded to a neighborhood headquarters, a department in Itaim Bibi and a kiosk in the Mega Polo mall in Bras. Coordinates a complete of 50 workers.

If the story seems like a fairy story, it was “the god of fado”: publicist Caio Rossoni. In 2016, it got here to the rescue of iPhones that now not cost. Ati discovered the restore really easy that he did not even cost it.

Shocked, Kayo determined to share the story on Facebook. Within days, the post had over 70,000 shares. The consequence: The quantity of prospects at Atie’s elevated from 10 to 150 a day.

“A cheerful buyer is a soldier in your organization’s armor,” Ati concludes along with his ordinary calm and poise.

Ati: The ardour for iPhone will not be diminishing

Photo: Fernando Moraes/UOL

know promote

Ati discovered the worth of good customer support in her first entrepreneurial enterprise: promoting MP3 gamers. It was 2007, the peak of the music participant’s success.

Competition at Santa Ifigenia was already robust. He bought the 500 MB mannequin for R$75. But his neighbor supplied a Chinese 1GB mannequin for R$50.

“The worth of the items is decided by the market itself. I misplaced as a result of I didn’t have the capital to have a big inventory,” he remembers.

But he had a differentiator: he all the time informed the consumer obtain music, create folders, and so on. defined. – one thing his opponent could not do.

“I’ve all the time preferred know-how, I’ve all the time been an enthusiastic man,” he says. His childhood was spent in his father’s electronics retailer in Ciudad del Leste, Paraguay, whereas his household nonetheless lived in Foz do Iguaçu (PR).

“I believed it was wonderful that some of the guys with the shops have been promoting Nintendo 64, PlayStation, the newest Mortal Kombat. This man did not give a great clarification, he did not know encourage. Customer’s receipt of the product. It’s caught in my head.”


Wissam Mohamed Ati,

In the earlier participation of the “iPhone king”.

Photo: Personal archive

In 2008 and 2009, Ati determined to compete in the sizzling automotive stereo market in Santa Iphigenia. It labored, but I did not have sufficient expertise working an organization.

“If you do not know handle and also you make errors, that is one drawback. But should you do properly, that is one other drawback. “Is it time to begin one other enterprise or change automobiles? Or pay a down fee for an house? ?’ That’s once I broke down,” he says.

He even missed the level and tried to steer clear of know-how: promoting garments and denims in Bras. Lack of product information to entice the buyer and shut the deal. Within 4 months, he dropped out of college and tried to comply with his father’s instance, promoting merchandise imported from Paraguay. It did not work both.

In 2013, he returned to Santa Iphigenia, but with a totally totally different state of affairs, with much less site visitors. He employed a pal who was an electronics technician, and watching him repair telephones rekindled an outdated ardour.

“Finally, I used to be . I discovered configure the jailbreak [tipo de desbloqueio de iOS para apps não autorizados pela Apple]operator unlock, that stuff,” he remembers.

Initially, he additionally fastened Android, but specialised in iPhone. “Apple would not like your units being repaired, they need you to purchase a brand new one,” says Ati. Still, he took a danger: he renamed the field the King of the iPhone.

The prediction began to come back true.

April 25, 2016: Everything has changed

Atie King of iPhone - Personal File - Personal File

Atie: “emergency” umbrellas for a shocking flip in 2016

Photo: Personal archive

Caio Rossoni’s viral post did higher than any startup accelerator. Two days later, there was a queue at the nook of the footpath.

Ati had little question: “I went out to purchase umbrellas from the avenue distributors. So that folks do not get sunburned. All for the security of the prospects.”

After some time, the similar drawback, one other resolution: iPhone King grew a lot that the entrepreneur took over the house of six shops in the again of Shopping 51. Customers waited as much as two hours in the sweltering warmth. Ati began giving out ice cream – free of cost.

“People went loopy. There have been individuals who took footage with two or three ice lotions,” he remembers. “Brazilians aren’t used to it. For me, a cone prices 0.30 rupiah. How a lot does it price you to sit down for an hour?”, he reckons.

Due to the pandemic, the automotive needed to be eliminated, but it plans to convey one thing attention-grabbing to prospects quickly – for now, it is a secret.

This was not the solely influence of Covid-19. Technical help stays open as a result of it’s thought-about a vital service by the São Paulo authorities. But the injury to the economic system has already been performed.

“The scenario in the nation will not be good, you’re looking at it from all sides, the motion is weak,” he says.

Atie at iPhone King flagship store - Fernando Moraes/UOL - Fernando Moraes/UOL

A fireplace broke out in the fundamental retailer of iPhone King

Photo: Fernando Moraes/UOL

It’s all the time him: the buyer

For Ati, the path to restoration is what she has all the time practiced all through her life: specializing in the buyer. “The market is sizzling at present as a result of it is easy to search out technical assist in any space. But the buyer who is aware of remains to be searching for it, and new ones are coming.”

“Our differentiator is that we have all the time studied client conduct because it pertains to what’s taking place on the gadget,” he explains. An instance? When Ati discovered many crooked iPhone 6 Plus telephones, he realized that the drawback was not the mobile phone, but the proprietor’s pocket.

“The man would put it in his again pocket and sit down. He has a spherical butt, he bends the gadget. There’s no means,” he explains.

In reality, pockets are a horrible enemy for any gadget – particularly denims.

“A man retains his iPhone in there. He walks into the charging station, bushy. Then he goes to the bar. He leaves his telephone on the desk. Beer spills. Then it goes again into his pocket. More fur, extra mud. And each time he plugs the cable in, if he plugs it in additional it pushes in the direction of. Communication decreases,” he sums up.

Rather than shelling out $180 to interchange the dock, Ati was used to easily selecting up the software and pulling out a “soiled hurricane.”

“The buyer seems and says, ‘but what did you do?’ he solutions. I stated, “I cleaned it. “I will not get something, simply say good issues about me,” I answered.

Caio Rossoni is right here to show that this advertising methodology works. Very.

Atie analyzes the electronic component of a mobile phone - Fernando Moraes/UOL - Fernando Moraes/UOL

Atie analyzes the digital element of a cell phone

Photo: Fernando Moraes/UOL

And the new iPhone?

Currently, prospects with damaged screens and battery issues will get extra assist.

When it involves preventative upkeep, Atie recommends avoiding water contact, updating your backup, and utilizing solely unique cables and chargers, or MFI, which stands for “Made for iPhone.” (Of course, he has a number of on the market in his store).

Like different Apple followers, Ati is ready for the launch of the subsequent mannequin, which is scheduled for September. But the curiosity can also be skilled: each time a brand new iPhone is launched, he and his group open the gadget to “tear aside” the new construction and perceive the technical intricacies.

According to him, the information of the model has by no means introduced him down. But he has a sure want or expectation: that the iPhone 14 might be “repaired”. After all, Apple could not like fixing its units, but it would not need to cease.

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